FAQ

1. What types of rugs do you sell?

We offer a curated collection of high-quality rugs, including modern, traditional, vintage, and handmade designs in various sizes, materials, and patterns.

2. How do I place an order?

Simply browse our collection, select your rug, add it to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

3. Do you offer custom or made-to-order rugs?

Yes, we offer a selection of custom or made-to-order rugs. Please email industrytyson@outlook.com for more information or to start a custom order inquiry.

4. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment options shown at checkout.

5. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and rug size. We offer free shipping on select items and promotions.

6. How long does shipping take?

Orders are processed within 1–3 business days, with delivery typically taking:

  • 3–7 business days for domestic orders

  • 7–14 business days for international orders (if available)

7. Can I track my order?

Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your delivery in real time.

8. What is your return policy?

You can return most rugs within 30 days of delivery if they are unused and in original condition. For details, visit our [Returns & Refunds Policy].

9. What if my rug arrives damaged?

If your rug is damaged during shipping, contact us within 7 days of delivery at industrytyson@outlook.com with photos of the damage. We'll arrange a replacement or refund.

10. Do you ship internationally?

Yes, we ship to select countries. International shipping times and customs fees may vary by location.

11. How do I care for and clean my rug?

Care instructions vary by material. In general, we recommend regular vacuuming and spot-cleaning with a mild detergent. For deep cleaning, consult a professional rug cleaner.

12. Still have questions?

We’re here to help! Reach out to us anytime at:
📧 industrytyson@outlook.com